Trusted by Leading Brands

Everything You Need to Handle Employee Queries Smoothly

Packed with smart tools to simplify ticketing system, routing, and resolution, all from one clean, customizable helpdesk dashboard.



Manage Queries Without the Headache

Manage Queries Without the

No more cluttered inboxes or missed follow-ups. Qandle’s Employee Helpdesk Software keeps every employee query organized, trackable, and easy to resolve, all in one place.

  • Easy Ticket Creation from Web or Mobile
  • Central dashboard for tracking all queries
  • Clear ticket tracking and status updates for employees
  • Automatic notifications and reminders

Always Send Requests to the Right

Don’t let employee support requests get lost in the shuffle. Route them to the right team automatically and cut the back-and-forth for good.

  • Automated ticket assignment by category or department
  • Assign tickets based on priority-based tickets or workload
  • Predefined workflows for faster response
  • Query helpdesk category configuration for HR, IT, Finance, Admin & more
Always Send Requests to the Right Team
Help Employees Help Themselves

Help Employees Help

Save your team’s time with a smart FAQs portal and ready-made responses. Let employees find answers to common questions without raising a ticket.

  • Custom FAQ section for different functions
  • Instant access to company policies and knowledge base answers
  • Reduce repetitive questions to support teams
  • Editable canned responses for quick replies

Track Every Ticket from Start to

Stay informed at every stage. From when a ticket is raised to when it’s resolved, everything is tracked, measured, and visible.

  • Ticket status: open, in progress, resolved
  • SLA tracking and monitoring turnaround time (TAT)
  • Escalation rules for overdue requests
  • Detailed audit trails and historical data tracking
Track Every Ticket from Start to Finish
See What’s Working and What’s Not

See What’s Working and What’s

Make better support decisions with detailed analytics & reporting. Track trends, agent performance, and issue patterns to keep employees happier.

  • Downloadable Customizable Reports / Reporting with Enhanced Filters
  • Analyze tickets by type, team, priority, and TAT
  • Spot recurring issues and root causes for grievance redressal
  • Team performance metrics and HR report & analytics

Customize It Your

Every company runs differently, and so should your internal help desk software. Qandle lets you tailor the experience to your workflows.

  • Create and manage your own helpdesk category configuration
  • Add custom fields to support forms
  • Enable role-based access for different teams
  • Turn email queries into tickets with an automated ticketing system
Customize It Your Way

Qandle is Dominating the Industry globally

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  • HR Modules

  • Happy Clients

  • Satisfied Users

  • Industries Served

Employee Helpdesk Software That Adapts to Your Industry

No matter your industry, Qandle’s Employee Helpdesk Software is built to handle your unique challenges. From resolving technical issues to managing HR queries, it helps you respond faster and smarter, with workflows tailored to your business needs.



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Information Technology

Support a fast-moving workforce with a system that keeps pace with tech queries, access requests, and attachment download support.

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Healthcare

Handle time-sensitive requests with ease and ensure every staff member from admin to frontline is supported and heard using your Helpdesk Timeline.

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Education

Simplify communication, manage academic or facility-related queries, and ensure all Ticket Archive/Ticket Replies are well documented.

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Finance

Ensure every payroll, compliance, or audit-related question is tracked with centralized reporting and automated reports and analytics.

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Retail and E-commerce

Support large, distributed teams by using tag-based ticketing and ticket list filter features to manage high ticket volumes efficiently.

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Manufacturing

Resolve HR, safety, and admin queries across multiple units by leveraging Internal Help Desk Software that supports Live Chat (Internal Chat) and fast Ticket Forwarding.

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Media and Advertising

Offer a flexible system for teams working across tools and timelines with features like rich-text ticket creation, response templates, and an intuitive dashboard.

Benefits of Using Qandle’s Employee Helpdesk

Stay ahead of employee queries with helpdesk ticketing software that’s smart, structured, and made for today’s fast-paced workplaces.



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Fast Responses, Happier Teams

With automated ticket assignment and ticket tracking, employee issues are resolved quickly, leading to better satisfaction and quick ticket resolution.

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Everything in One Place

Centralize all employee support requests across departments like HR, IT, Finance, and Admin with a single, easy-to-use centralized request hub.

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Support That Never Sleeps

Let employees raise tickets anytime, from anywhere, even outside work hours, and keep them updated with real‑time insights.

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Smarter Decisions with Clear Data

Track resolution time, query trends, and team efficiency with visual analytics & reporting that help you improve processes over time.

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Ready Answers for Common Questions

Reduce repeat tickets by offering employees a well-organized FAQs portal with instant answers from your knowledge base.

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Designed for Growing Teams

Whether you're 50 or 5,000 employees, Qandle’s best internal help desk software adapts to your needs with predefined workflows and smart ticket assignments.

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FAQs for Employee Helpdesk Software

Employee Helpdesk Software is a digital platform that helps organizations manage, track, and resolve internal employee queries. It streamlines communication between employees and support teams such as HR, IT, and Admin through a centralized ticketing system.
Companies use employee helpdesk systems to reduce manual effort, prevent missed queries, and ensure faster response times. It enhances employee satisfaction by providing structured support and a transparent resolution process.
By organizing all queries in one place and automating ticket routing, helpdesk software reduces confusion, ensures accountability, and makes internal communication more efficient across teams.
Essential features include ticket creation, automated assignments, SLA tracking, FAQs, custom workflows, category-based query sorting, and analytics for performance tracking.
Yes, most modern employee helpdesk tools integrate with HRMS platforms to provide a seamless experience for HR operations, query resolution, and employee data syncing.
Absolutely. Qandle allows full helpdesk category configuration, custom workflows, and priority-based tickets tailored to different teams.
Yes, Qandle’s Employee Helpdesk Software is mobile-friendly. Employees can raise, track, and get notified about their tickets anytime, from anywhere.
Qandle combines an intuitive dashboard, automated responses, customizable reports, and a clean UI to offer the best internal help desk software experience.

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